ZUMATA Expands AI-Powered Customer Service Beyond Travel with IBM Watson
ZUMATA taps Watson to personalize Conversational Customer Experiences in Finance and Insurance
SINGAPORE – 10 November 2016 – ZUMATA, a Singapore-based travel technology company, today announced they are working with IBM Watson to deliver more personalized customer experiences. The company will use the Watson Developer Cloud to develop and deliver conversational interfaces for a cross-section of industries, including travel, finance, insurance, and others.
Watson is a cognitive computing technology platform that uses natural language processing and machine learning to reveal insights from large amounts of structured and unstructured data, such as text and images. Watson’s machine learning capabilities allow it to continuously learn from previous interactions, gaining insights and knowledge over time.
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