Singapore – February 15, 2017 – ZUMATA, today announced it was named a winner of an IBM Choice Award for Top New Business Partner. Honored at the IBM PartnerWorld Leadership Conference in Las Vegas, Nevada, United States, ZUMATA was recognized for its ability to leverage IBM Watson’s suite of API’s in formulating tools and solutions for businesses that enhance the customer experience throughout the entire customer journey. … Read More
Jakarta – December 8, 2016 – ZUMATA, a Singapore-based hotel distribution and technology company, is pleased to announce that its CTO, Gary Theis, was a speaker at Infobank’s forum, “Digital Revolution – Transforming the Banking Enterprise.” Gary addressed Artificial Intelligence enabled customer service and intelligent agent sales and recommendation opportunities for the banking industry. In his talk, Gary described how ZUMATA, in conjunction with IBM Watson, has positioned itself to bring the lessons of A.I. to the banking industry. … Read More
SINGAPORE – November 17, 2016 – ZUMATA, a Singapore-based hotel distribution and technology company, is pleased to announce that its CTO, Gary Theis, will deliver the keynote address at Hotelbeds APAC Sales Conference 2016 in Macau. Gary will cover Artificial Intelligence Opportunities for the Travel Vertical. In his talk, Gary will describe how ZUMATA, in conjunction with IBM Watson, has positioned itself as an early mover in the A.I. travel solutions space.
Personalization and Review Summarization Lead to Improved Guest Experiences
Singapore – November 4, 2016 – ZUMATA announced today that it has incorporated TrustYou’s Meta-Review* and TrustScore data ratings into its hotel API. As a result of this integration, travelers will be able to evaluate key hotel attributes at any one of the more than 550,000 hotels ZUMATA counts in its consolidated inventory. TrustYou’s advanced semantic technology processes billions of data points within guest reviews to arrive at these key hotel attributes and uses them as a basis to calculate its TrustScore. … Read More
ZUMATA Expands AI-Powered Customer Service Beyond Travel with IBM Watson
ZUMATA taps Watson to personalize Conversational Customer Experiences in Finance and Insurance
SINGAPORE – 10 November 2016 – ZUMATA, a Singapore-based travel technology company, today announced they are working with IBM Watson to deliver more personalized customer experiences. The company will use the Watson Developer Cloud to develop and deliver conversational interfaces for a cross-section of industries, including travel, finance, insurance, and others.
Watson is a cognitive computing technology platform that uses natural language processing and machine learning to reveal insights from large amounts of structured and unstructured data, such as text and images. Watson’s machine learning capabilities allow it to continuously learn from previous interactions, gaining insights and knowledge over time.