Digitalization of Hotel Industry

Josh Ziegler, CEO of Zumata, was the keynote speaker at the Taiwan Hotel Industry International Development Trend Forum and Workshop 2019, which was held in Kaohsiung, Taiwan (12 to 13 Nov) and Taipei, Taiwan (14 to 15 Nov).

During his keynote address, Mr. Ziegler spoke about the digitalization of the hotel industry. He covered technologies that are changing the face of the industry today, and those that are set to disrupt and transform the way hotels interact and provide service to their guests.

Following his remarks, the participants engaged in a workshop wherein they applied his comments and their own thoughts to create scenarios of a complete guest experience from discovery through check-out.

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