As a technology company, Zumata focuses on simplifying complex problems through business-grade solutions — making things easier for clients and their customers through smart and well thought out solutions that solve real problems.
SINGAPORE, 30 August 2017 – NTUC Income (“Income”) brings to market yet another customer centric innovation with the first unguided conversational travel insurance chatbot on mobile messaging application, Facebook Messenger. … Read More
ZUMATA was featured as one of the top 10 companies changing Travel Industry this year 2017
The travel industry is expanding both in terms of reach and technology. For example, you can check out a list of the top ten space travel companies to watch in 2017 here. But space isn’t the only innovation in travel. … Read More
By standardising data, ZUMATA aims to help hotel booking platforms get better margins from suppliers
To the layperson, a hotel booking platform like Expedia is simply a marketplace that aggregates a list of available hotels based on their personal preferences. But what goes on in the backend, specifically the distribution chain, is actually pretty messy. … Read More
Drones… the cloud… 3D printing… self-driving cars (even ones that strike up conversations with you): so far, so familiar. Astonishing though they are when you think about them, these are now well-recognised chunks of what we now know will be our future. But there was also one other piece of technology mentioned at IBM Connect 2017 that those in the know are even more excited about, but seems far less sexy… Chat Bots. … Read More
Watson provides natural language interface for travellers
If you’re like me, making travel plans can be a daunting and overwhelming experience. But, what if you had everything you would need to know about your vacation in the palm of your hand and in real time? Thanks to cognitive technologies, there are now apps to help you have the best travel experience ever. … Read More
Earlier this morning, our CEO – Josh Ziegler, spoke with Dan Murphy on CNBC about artificial intelligence, chatbots, and IBM Watson in relation to how ZUMATA is using these technologies to assist our clients and partners like Expedia, Amadeus, DHISCO, and Paytm.
ZUMATA is leveraging its relationship with IBM Watson to build artificial intelligence technologies in the areas of natural language understanding, image recognition, and tone analysis to deliver truly personalized advisory and customer service tools. … Read More
2016 represented a truly transformative year for ZUMATA, and our team has risen to the challenge while inspiring me on a daily basis. The reasons you’ll read below for my excitement are a result of the tireless effort and work of our dedicated team, to whom I am continually grateful to work beside. … Read More
Millennials, born between 1980 to 2000, have grown to form the largest segment of the American population, outnumbering Baby Boomers 92 to 77 million (Source: US Census Bureau). They also make up the largest generational segment in the world. A majority see themselves as being on the leading edge of technology. This is reflected in how they search for travel. … Read More
The New Venture Challenge is going to allow us to showcase one of the ways in which we will be using the cognitive capabilities of IBM Watson, to enhance our hotel distribution API.
In this article I want to talk about cognitive/ machine learning, Watson and what we are doing for the challenge, and how travel companies and consumers can benefit. … Read More
Whether you’re an online travel agent, an offline travel agent, a travel management company, a reward or loyalty provider, or any company engaged in selling or booking hotel rooms, an inevitable question you’ll be faced with is – How many hotel suppliers should I work with?
There are many things to consider. The of your business, the technical capabilities and resources available internally or with your technical partner, the ability to secure relationships with suppliers, the operational challenges involved in coordinating settlements, and customer service requirements in dealing across multiple supply relationships are just a few of the topics that will be important to assess in determining your supply network. … Read More
In the world of hotel supply and distribution, the terms hotel consolidator and hotel aggregator are bandied about continually. Unfortunately, there seems to be no common understanding of the key similarities and difference between these terms.
How are they similar?
Both hotel aggregators and hotel consolidators organize multiple sources of supply and facilitate some form of understanding in terms of how the sources of supply relate. In simplest terms, this typically means that these companies will attempt to match different data sets together. In more common industry terms, both aggregators and consolidators are meant to be experts at mapping. … Read More