Conversational AI Chatbot
Enhance your Customers Interaction through Chatbots
Chatbots are intelligent computer programs that enable human-like responses to customer questions instantly, leading to increased sales and improved customer service.
Customers can chat in their everyday language through their existing chat applications without having to remember any special commands or keywords and without downloading new applications.
Gartner predicts by the year 2020, 85 percent of all customer interactions will no longer require human customer service, and most of the relationships between companies and their customers will be built without human interaction. 2020 is only 3 years from now!
At Zumata, we build customised Artificial Intelligence (AI) Chatbots which can be deployed on the websites as chat assistants, and across multiple messaging platforms such as Facebook Messenger, WeChat, Kik, etc. Customers may have different needs, connect with business at different times of the day, and have a preference for either voice or text, but a universal desire is to get an answer or resolution as soon as possible. Zumata AI conversational chatbots are able to read, listen, and understand customers’ requirements and match them with the best products, services, or provide them with the information they are looking for instantly, 24 by 7.
Chatbot Demo on a Use Case in Travel Insurance
Our Technology and Approach
We are a brand-agnostic technology company where we are able to integrate with different AI engines in the market, hence tapping into the strengths of these established AI engines. Our conversational Chatbot can be deployed onto various messaging platforms, and is able to read, listen, and understand customers’ requirements.
Methodology and Approach
At Zumata, we select the Agile approach to development that ensures flexibility, fosters communication and is focused on delivering potentially shippable increments at the end of every iteration. We suggest an iterative approach to development backed up by the best Scrum practices, events and artifacts.